Applications

Application development and deployment is an area of project management

that I have become more involved in over the last few years.

Managing software development life-cycles

upgrading and deploying applications

integrating with existing infrastructure

training staff

I have experience defining scope and requirements, working with Business Analysts, managing internal and offshore development and test teams, user acceptance testing with internal staff, working with change control and managing stakeholders.

 

Deployment

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Jan - Dec

2017

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Mar - Nov

2016

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Jul - Dec

2014

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Jan - Apr

2012

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Jan - Dec

2011

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Jan - Dec

2010

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Jan - Dec

2009

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MS Amlin

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MS Amlin

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MS Amlin

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CMC Markets

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Ladbrokes

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Ladbrokes

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CMC Markets

 

 

 

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CMC Markets

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Upgrading 5 applications

Team of 5 + stakeholders

£300K budget

  • Microsoft Dynamics 2016 to 365, 400+ users in 8 offices across the world (customer relationship management system)

  • Active Batch from v8.4 to v10 (workload automation and job scheduling)

  • Acturis v6 to v7 (end-to-end insurance platform)

  • Cognos v8 to v10 (forecasting and budgeting system)

  • Iken (document management system)

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Creating DR environments for 23 applications

Team of 3 + stakeholders

£300K budget

Nine months to manage the creation and testing of disaster recovery plans for 23 applications. This involved analysing the existing production environments and identifying the missing DR pieces then putting them in place, e.g. mirrored databases, new application servers, upgrading software, fixing bugs, documentation, updating design documents and finally, producing a DR Test Runbook for people to follow. The last task was to actually execute a DR test to prove all our efforts did actually work and we had delivered a useable and reliable DR environment. I completed the project on time and under budget.

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Removing performance bottlenecks on SAS application

Team of 4 + stakeholders

The company had a SAS application that was suffering from performance issues. Analysis showed the hardware it was running on was no longer fit for purpose. I managed the installation of a new server and the migration of the SAS application to the new hardware, working with the internal SAS Development Team and with the SAS organisation, to complete this project.

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SQL upgrades

Myself, 1x SQL DBA + Application owners for testing

I project managed the migration of six SQL 2005 databases to SQL 2012, so they could standardise their SQL platform. The SQL 2005 infrastructure was then decommissioned.

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Reducing the time it took to refresh Test databases

Myself, 2x storage engineers

Ladbrokes wanted to reduce the time it took to refresh non-prod databases. 

I reorganised Ladbrokes database infrastructure and deployed a new app for replicating production and test databases, to eradicate the loss of 5-10 days of testing each month, when Stage databases were refreshed using traditional backup and restore methods. The end-result was non-prod database refreshes took just 5 minutes.

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Application installations

  • Installation of new encryption software from Geneity.

  • Integration of a new price feed from BetGenius.

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Application upgrades / installations

  • New reconciliation software for the Treasury department at CMC Markets.

  • Deployment of a new MS Project Server installation.

  • Deployment of a new MS Team Foundation Server.

  • Complinet's TransWatch for the Risk department.

  • Algorithmic's OpVar for the Risk department.

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Application upgrades / installations

  • Lumension device control software to stop staff from using removable media like USB drives, CDs and DVDs.

  • ScanSafe web filtering solution to direct all outbound traffic through resilient connections, whilst simultaneously restricting access to unauthorised content on the Internet.

  • New tax software for the Finance department.

 

Development

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Jan - Dec

2012

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2011

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New Call Centre Application

Team of 4 + external development company

I managed a twelve-month development to replace a ten-year-old application, used in Ladbrokes Contact Centres in London, Gibraltar and Kuala Lumpar, to process bets from telephone customers. Starting life as a vanilla, off-the-shelf package, there were over one hundred and fifty change requests to get the application to the level of customisation required. I managed Stakeholders and Business Analysts to identify and prioritise requirements, the application provider for the development, an off-shore team in India for the testing, UAT teams in London, Gibraltar and KL and the Change Control and Release Management teams to get updates deployed to Production. Twelve 12 months work, the product met with the satisfaction of all user groups, all defects had been removed and users were migrated from the original app.

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Real-Time Chat for Pega CRM

I managed the customisation of PegaChat and OpenFire modules, to provide real-time chat functionality, between Customers and the Helpdesk, for the client's new Pega CRM solution.

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Regulatory Changes

I managed the software development life cycle for implementing changes to CMC's Japanese mobile trading app, to meet new regulatory requirements.

I managed internal and 3rd party developers and liaised with end-users in Japan for testing and sign-off.

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Ladbrokes

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CMC Markets

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CMC Markets

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